Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used.
To start a return, you can contact us at support@clothvana.com . Please note that returns will need to be sent to the following address: 3333 Bristol St Suite 1048, Costa Mesa, CA 92626, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@clothvana.com
Returns:
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.
Return Guidelines:
Products must be returned within 30 days from the date of delivery.
The item must be in its original condition, unused, and in the original packaging.
A valid proof of purchase is required for all returns.
RETURN METHOD:
Your option to send us your return: By Mail
Return Label: Included in the package
Restocking Fee:
We do not charge any restocking fees for returned products.
Refund Processing Time:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 10 business days after we receive the returned product. So, refund processing time is 10 business days. The time for the refund to reflect in your account may vary depending on your payment provider. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@clothvana.com
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.
Exchanges:
We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at support@clothvana.com . The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.
Customer Service:
E-mail: support@clothvana.com
Phone Number: +1 714-696-8342
Address: 3333 Bristol St Suite 1048, Costa Mesa, CA 92626, United States
Business Hours:
Monday - Friday: 08:00 AM - 05:00 PM
Saturday - Sunday: Closed